Technical account management
Octopus and DevOps expertise
Keep your Octopus Deploy and DevOps processes performing at their best with expert advice from our Technical Account Managers (TAMs).
With guidance from a TAM, you can optimize your use of Octopus, boost user adoption, improve your DevOps processes, and increase your return on investment.
TAM service tiers
Bronze |
Silver |
Gold |
|
|---|---|---|---|
| Weekly TAM time | 1 hour | 3 hours | 7 hours |
| Octopus system health check | Annually | Bi-annually | |
| Improvement plan | |||
| DevOps & Octopus maturity assessment | |||
| Success plans | Annually | Annually | Bi-annually |
| Octopus guidance | |||
| DevOps guidance | |||
| Knowledge-sharing sessions/workshops across the organization | Annually | Bi-annually | |
| Review of support ticket themes to identify configuration and process improvement opportunities, including knowledge gap assessment and training recommendations | Annually | Quarterly | |
| Incident management and escalation | |||
| New feature adoption | |||
| Demo of new features | |||
| Guidance implementing and using the new feature |